Returns & Exchanges

At Grailzee, we stand behind the quality of our luxury fashion curation and offer a 14-day return window for items in their original, unworn condition. Your satisfaction is our priority, ensuring a seamless experience from acquisition to exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags, authenticity cards, and dust bags are included.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.