Frequently Asked Questions
Everything you need to know about your next fashion find.
Are all items on Grailzee authentic?
Yes, every item undergoes a rigorous multi-point inspection process by our team of experts to ensure 100% authenticity before it is listed.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return policy for most items. Products must be returned in their original, unworn condition with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you ship internationally?
Yes, Grailzee ships to over 50 countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.